Hotel Radisson y Country Inn & Suites: Commitment to Excellence and Customer Satisfaction

The “Yes I Can” philosophy is not just a motto; it is a genuine commitment to excellence and customer satisfaction.

In the dynamic and competitive world of tourism, where customer expectations are exponentially increasing, service excellence has become a crucial differentiator. The Radisson and Country Inn & Suites by Radisson hotels have adopted a service philosophy that transcends traditional standards. This philosophy has become the cornerstone of their operations and sets a new benchmark in the hospitality industry.

The “Yes I Can” philosophy is not just a motto; it is a genuine commitment to excellence and customer satisfaction. Every member of the Radisson and Country Inn & Suites by Radisson team is highly trained to provide memorable experiences that satisfy guests, delight them, and build loyalty to their brands. Companies understand that every interaction counts in hospitality and strive to exceed expectations at every opportunity.

One of the fundamental pillars of this philosophy is active listening. These hotels recognize that understanding their customers' needs, expectations, and desires is essential to offering exceptional service. To achieve this, they have implemented efficient communication channels, allowing customers to express their opinions and suggestions freely and directly. They deeply value this feedback and commit to incorporating it into their daily operations for continuous improvement.

Some guest comments reflect the dedication and excellence in customer service:

“The hotel itself was pretty nice, with spacious rooms and lovely dining facilities, as well as a beautiful outdoor terrace and pool/jacuzzi, but what made the difference was the helpful and understanding hotel staff. On the second day of our stay, my husband became quite ill while I was on a two-and-a-half-hour tour outside the city; he called me, and I contacted the hotel reception to arrange an ambulance to the nearest hospital (Hospital Internacional La Católica). The ambulance took some time to arrive, but the staff, especially Edgar, checked on him frequently during this period and supported us throughout his hospital stay until May 2. They were incredibly supportive. Pablo, in particular, was very helpful in securing refunds for the tours we had paid for in advance and arranged preferential rates for the additional two days we had to stay after his discharge from the hospital. He even went to the pharmacy and supermarket to get medications and supplies for us. At the same time, the housekeeping staff provided extra pillows, robes, and a refrigerator in the room for additional comfort…their kindness deeply touched me.”

10/10 Denise Hayland

“The staff goes out of their way to make you feel comfortable and help you with anything they can. Again, we thank the staff for another excellent stay at the Country Inn & Suites. Katherine and Christian were accommodating during our check-in. We arrived early, and our room was not ready yet; the gentleman who helped us with our luggage let us use the cooler upfront to keep our food fresh while we waited, which was very much appreciated as we had an anniversary cake for our friend’s 50th anniversary. When we got to the room, we were surprised. Silvia and the cleaners had decorated the main bedroom with balloons and towels shaped like hearts. What an extra gift for our friends’ anniversary! All the hotel staff were pleasant and professional and helped us in any way they could. Thank you very much!”

10/10 David Hanicq

These testimonials are compelling evidence that the “Yes I Can” philosophy is expressed in words and concrete actions that leave a positive impression on each of their customers.

The commitment to excellence extends to every detail, from a warm welcome to a memorable farewell. Both hotels will continue to work with dedication and passion to ensure that every stay with them exceeds all expectations, thus reaffirming their commitment to excellence and customer satisfaction.

Contact: Mario Barboza mbarboza@grupocomeca.com