Grupo Comeca Shared Services Drives Digital Transformation and Process Automation

The implementation of intelligent service desks strengthens operational efficiency and enhances internal support services across the Group.

Grupo Comeca’s Shared Services Center (GCSS) continues advancing its innovation and digital transformation strategy by implementing an intelligent service desk and a process automation model.

Since February 2025, the organization has implemented a platform designed to streamline request management and improve service experiences for the different companies within the Group supported from Costa Rica. The initiative, led by the Master Data Department, has enabled more agile, measurable, and efficient processes by leveraging specialized technology and artificial intelligence.

The model currently includes 11 help desks and more than 110 automated workflows supporting areas such as Accounting, Human Resources, Payroll, Technology, Treasury, and FP&A, among others. This structure has optimized response times, improved request tracking, and strengthened the quality of internal customer service.

The platform’s positive impact has also driven automation projects across several business units within the Group, including operational controls, administrative processes, and occupational safety management initiatives in companies located in Costa Rica, Guatemala, and Peru.

Through these efforts, GCSS reaffirms its commitment to delivering innovative technological solutions that simplify processes, optimize resources, and enhance operational efficiency across the organization.

Contact: mbarboza@grupocomeca.com